CHC52015 Diploma of Community Services

This course is recommended for participants who have some general knowledge of the community services sector and wish to enter the sector of Community Services or further their skills or careers.

Participants may include:

  • People wanting to commence in a new industry sector
  • People who want to continue in to further study
  • People who are working or volunteering in the sector and are seeking a formal qualification.
  • People returning to the workforce


Course code CHC52015
Start date View Intake Dates
Delivery mode Blended delivery: Face to face training, Virtual Classroom ( Zoom) and Practical Placement.

***Please note that the assessment methods for this course includes Theory component and mandatory practical placement component of 120 hours. You must complete placement hours to be able to achieve the competency in the units and successfully complete the course.

Duration Domestic: 65 weeks
International: 78 weeks
Nationally Recognised Training

RTO requirements

Domestic students

Training and assessments are conducted in English. Applicants must possess sound written and spoken English skills. You will be required to complete a Language Literacy, Numeracy test paper as part of an enrolment interview.

  • Applicants are required to attend a Pre- Training Interview as part of the enrolment process
  • Training and assessments are conducted in English.
  • Applicants must possess sound written and spoken English skills.
  • Applicants may be required to complete a Language, literacy and numeracy test paper as part of a selection interview.
  • Obtain a valid Police Check (required for practical placement purposes) and Working with Children Check if required

Some assessment tasks are completed using a computer and internet, and it is recommended that students have these available before or at enrolment.

Training Package

There are no pre-requisite or any other training package entry requirements to enrol in this course.

194 sessions of (4 hours each session) face to face, 4 sessions per week, with 120 hours of practical placement totalling to 65 weeks for Domestic students;

For International students, the duration is 78 weeks (inclusive of full-time placement of 120 hours).


** Please note: duration in weeks may vary dependent upon the number of contact days per week.

Visit our funding and fees page for more information.

Pathway from qualification

  • Diploma of Alcohol and Other Drugs (CHC53215)

Employment or occupational pathway

Participants are provided with advice on employment and training options during enrolment. This is developed from the Career Pathways in the Community Services Training package.

Certificate III represents a qualification that is based on technical applications involving competencies requiring theoretical knowledge applied in non-routine environment.

Job roles related to this qualification include:

  • Case coordinator
  • Case worker
  • Case manager
  • Client service assessor
  • Community services worker
  • Community worker
  • Coordinator
  • Group facilitator/coordinator
  • Program coordinator or manager
  • Welfare worker

ETEA uses a range of assessment methods which may include:

  • Written assessment (open book)
  • Projects
  • Case study
  • Observation

Assessment will be either a Recognition of Prior Learning pathway or a Training and Assessment pathway.

For a Training and Assessment pathway, participants are advised of the assessment requirements at the start of each training session.

Students not achieving competency in any of the assessments will be required to undertake another assessment under the terms and conditions of ETEA’s reassessment policy.

You can apply for recognition of prior learning, academic credit and work experience towards this qualification. During the course of your life you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.

Click below for further details:

Recognition of Prior Learning (RPL)

Credit Transfer

Please note: dates are subject to change due to holidays and availability.

If the dates provided do not suit, please contact us at 13 13 89 or +61 3 9450 0500 via phone, or through our contact page, as we will accommodate dates to suit student’s needs.

Intake Dates For 2021
Offshore & Onshore International Students 11th 19th 12th 4th
Domestic Students Please Call us on 131389 or +61 03 94500500 for the intake Dates




South Australia intake Date for 2021 (Domestic Students)
Intake Dates Due Date to Enrol
8th February 2021                        –
12th April 2021 26th March 2021 by 5 pm
12th July 2021 25th June 2021 by 5 pm
11th October 2021 24th September by 5 pm

To be awarded this qualification, competency must be demonstrated in 16 units

8 core units plus
8 elective units, of which:

(NB: Elective units may vary by state and are subject to change to meet client and industry requirements)


Unit Code Unit Name
CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety
Electives for Case Management
CHCCCS004 Assess co-existing needs
CHCCSM004 Coordinate complex case requirements
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCFAM009 Facilitate family intervention strategies
Electives for Disability
CHCCCS004 Assess co-existing needs
CHCDIS005 Develop and promote positive person-centered behaviour supports
CHCGRP002 Plan and conduct group activities
CHCMHS008 Promote and facilitate self-advocacy
CHCADV002 Provide advocacy and representation services
CHCMHS004 Work collaboratively with the care network and other services
CHCCCS023 Support independence and wellbeing
CHCMHS011 Assess and promote social, emotional and physical wellbeing
General Electives
CHCCCS004 Assess co-existing needs
CHCCSL001 Establish and confirm the counselling relationship
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCAOD004 Assess needs of client with alcohol and other drugs issues
CHCCCS019 Recognise and respond to crisis situation
CHCGRP002 Plan and conduct group activities
CHCMHS001 Work with people with mental health issues
CHCYTH001 Engage respectfully with young people


** Please note: electives may vary by state and are subject to change to meet client and industry requirements.