AUR31020 Certificate III in Automotive Sales

This qualification reflects the role of individuals who perform sales-related tasks in the automotive service and repair sector.

Course code AUR31020
Start date View Intake Dates
Delivery mode Blended delivery: Face to face training, Virtual Classroom ( Zoom) and Workshop simulation.
Duration Domestic: 40 weeks

International: 40 weeks  (All the course for International students are run over 2.5 days for a minimum of 20 hours per week)


** Please note: Duration in weeks may vary depending upon the amount of contact days per week. Duration may vary depending on the cohort and industry requirements.

Nationally Recognised Training

RTO requirements

Training and assessments are conducted in English. Applicants must possess sound written and oral English skills. You will be required to complete a Pre-training and Language Literacy and Numeracy Assessment. For inquiries regarding additional requirements, international and domestic students are encouraged to reach out to us either by phone at 13 13 89 or +61 3 9450 0500, or by visiting contact page.

Training Package

There are no pre-requisite or any other training package entry requirements to enrol in this course.

Visit our funding and fees page for more information.

Pathways into the qualification

Credit will be granted towards this qualification to those who have completed AUR21120 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.

Pathways from the qualification

Further training pathways from this qualification include AUR40116 Certificate IV in Automotive Management or other relevant qualifications.

Employment or occupational pathway

The Certificate III in Automotive Sales prepares new employees or recognises and develops existing workers who are performing general sales and marketing functions in an automotive retail, service, or repair business.

Job roles related to this qualification include:

  • parts interpreter
  • vehicle salesperson
  • farm machinery salesperson
  • motorcycle salesperson.

ETEA utilises a range of assessment methods to assess student skills and competencies. These are as outlined below:

  • Question and answer/written assessment tasks
  • Practical demonstration and observation of skills in a simulated environment (as applicable)

Assessment will be either a Recognition of Prior Learning pathway or a Training and Assessment pathway. For a Training and Assessment pathway, participants are advised of the assessment requirements at the start of each training session. Students not achieving competency in any of the assessments will be required to undertake another assessment under the terms and conditions of ETEA’s reassessment policy.

You can apply for recognition of prior learning, academic credit and work experience towards this qualification. During the course of your life you will develop a wide range of skills and knowledge. Through work, volunteer roles, family commitments and various tasks undertaken in everyday life, you are building up a bank of knowledge. The evidence of these skills and knowledge accumulated can be used to help you gain a qualification.

Click below for further details:

Recognition of Prior Learning (RPL)

Credit Transfer

Please note: dates are subject to change due to holidays and availability.
If the dates provided do not suit, please contact us at 13 13 89 or +61 3 9450 0500 via phone, or through our contact page, as we will accommodate dates to suit student’s needs.

Intake Dates For 2024
International Students  8th 15th 15th 7th
Domestic Students Please Call us on 131389 or +61 03 94500500 for the intake Dates

To be awarded this qualification, competency must be demonstrated in 20 units,

consisting of 8 core and 12 elective units

(NB: Elective units may vary by state and are subject to change to meet client and industry requirements)


Unit Code Unit Name
AURACA101 Respond customer needs and enquiries in an automotive workplace
AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
AURAFA104 Resolve routine problems in an automotive workplace
AURASA102 Follow safe working practices in an automotive workplace
AURSAA001 Process customer complaints in an automotive workplace
AURSCA105 Sell automotive products and services
AURSCA106 Promote automotive products and services
AURSLA001 Comply with legal requirements when selling automotive products and services
Specialist Electives
AURETR125 Test, charge and replace batteries and jump-start vehicles
AURSBA001 Carry out warehousing procedures in an automotive workplace
AURSBA102 Identify and match uncommon automotive parts
AURSCA101 Select and supply automotive parts and products
BSBPRO401 Develop product knowledge
TLIA2012 Pick and process orders
BSBSLS407 Identify and plan sales prospects
AURSCA103 Apply sales procedures in an automotive workplace
BSBSLS408 Present, secure and support sales solutions
AURSCA102 Present automotive products and services for sale
AURAMA004 Maintain business image in an automotive workplace
AURSCA111 Conduct online transactions in an automotive workplace

** Please note: electives may vary by state and are subject to change to meet client and industry requirements.