This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

• Have direct contact with clients
• Identify presenting needs
• Refer to appropriate services and support

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

OCCUPATIONAL PATHWAYS

Common positions that may be suited with this qualification are:

• Aboriginal or Torres Strait Islander community development worker
• Client contact
• Community care worker
• Assistant community workers (focusing on community health primarily in an Indigenous community)
• Indigenous youth worker
• Intake and referral worker (Aboriginal)
• Juvenile justice court officer
• Juvenile justice officer
• Juvenile justice officer (community)
• Neighbourhood centre worker
• Recreational activities officer (weekend)
• Residential support worker
• Support worker (community based with an orientation toward any or a number of the following:  youth, women, families, domestic violence, child protection)
• Tenants working in a range of areas
• Youth case worker (community health service setting - non residential)
• Youth housing support worker
• Youth worker

ENTRANCE REQUIREMENTS

RTO requirements:

Training and assessments are conducted in English. Applicants must possess sound written and oral English skills. You will be required to complete a Pre-training and Language Literacy and Numeracy Assessment.
There are no pre-requisite or any other training package entry requirements to enrol in this course.

A current Police Check is required before the commencement of practical placement.

UPCOMING COURSES

ETEA is constantly running this course throughout Victoria, New South Wales and South Australia. Please contact us for details and dates of the next available course in your area or feel free to complete the request information pack form and we will contact you shortly.

TRAINING DELIVERY:

Students have multiple options. They can choose from either a classroom based delivery or a blended delivery approach.
• Classroom delivery: Face to face training and Practical Placement.
• Blended learning and practical placement: Blended learning is a mixed learning experience with some of the delivery in the classroom
with a facilitator, some as self-paced learning and some during the practical placement.

ASSESSMENT METHODS:

ETEA uses a range of assessment methods which may include:

• Classroom activities
• Projects
• Written questions
• Observation (practical placement)

UNITS OF STUDY

Students will need to complete 13 Units of Competency, consisting of 8 Core and 5 Elective units;

(NB: Elective units will be selected for delivery by ETEA and are subject to change to meet client and industry requirement)

EDUCATIONAL PATHWAYS

Please refer to the industry pathways page.

RECOGNITION OF PRIOR LEARNING

Recognition of prior learning is a process where a person with work experience, can have their skills and knowledge assessed, with the aim of getting a formal qualification. Click here for further details.

CREDIT TRANSFER AND NATIONAL RECOGNITION

Credit transfer assesses the initial course or subject that an individual’s using to claim access to, or the award of credit in, a destination course. The assessment determines the extent to which the client’s initial course or subject is equivalent to the required learning outcomes, competency outcomes, or standards in a qualification. This may include credit transfer based on formal learning that is outside the AQF. Click here for further details.