The Certificate IV in Frontline Management provides entry level skills and knowledge to those wishing to develop their proficiency and knowledge in supervision and management.

The ETEA Frontline Management course will assist you in developing your operational skills; assist you with building teams and developing excellent customer service skills. You may already possess existing qualifications and have excellent technical skills in your chosen vocation or profession. However, you may require additional supervisory skills to progress your career. Alternatively, you may be looking for new career challenges and opportunities.

The Certificate IV in Frontline Management has relevance across a broad range of areas. This includes team work and building a team, occupational health and safety, customer service, operational planning and risk management.

OCCUPATIONAL PATHWAYS:

Common positions that may be suited with this qualification are:

• Co-ordinator
• Supervisor
• Leading hand
• Team Leader

ENTRANCE REQUIREMENTS

RTO requirements:

Training and assessments are conducted in English. Applicants must possess sound written and oral English skills. You will be required to complete a Pre-training and Language Literacy and Numeracy Assessment.

UPCOMING COURSES

ETEA is constantly running this course throughout Victoria, New South Wales and South Australia. Please contact us for details and dates of the next available course in your area or feel free to complete the request information pack form and we will contact you shortly.

TRAINING DELIVERY:

Students have two options. They can choose from either a classroom based delivery or blended learning.
• Classroom delivery: Face to face training.
• Blended learning: A combination of classroom and online / distance learning. This will lead to a mixed learning experience with some of the delivery in the classroom with a facilitator and some delivered online for self-paced learning.

ASSESSMENT METHODS:

ETEA uses a range of assessment methods which may include:

• Classroom activities
• Projects
• Written questions
• Observation (practical placement)

UNITS OF STUDY

Students will need to complete 10 Units of Competency, consisting of 4 Core and 6 Elective Units;

(NB: Elective units are subject to change to meet client and industry requirements)

EDUCATIONAL PATHWAYS

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• BSB31207 Certificate III Frontline Management or other relevant qualification/s

OR

• with vocational experience in a supervisory role but no formal qualification.is qualification.

Pathways from the qualification

After achieving this qualification candidates may undertake:

• the BSB51107 Diploma of Management.

RECOGNITION OF PRIOR LEARNING

Recognition of prior learning is a process where a person with work experience, can have their skills and knowledge assessed, with the aim of getting a formal qualification. Click here for further details.

CREDIT TRANSFER AND NATIONAL RECOGNITION

Credit transfer assesses the initial course or subject that an individual’s using to claim access to, or the award of credit in, a destination course. The assessment determines the extent to which the client’s initial course or subject is equivalent to the required learning outcomes, competency outcomes, or standards in a qualification. This may include credit transfer based on formal learning that is outside the AQF. Click here for further details.